Privacy Policy

Effective Date: December 16, 2025

Introduction

York Garage Pros (the "Company," "we," or "us") is committed to protecting the privacy of our website visitors and customers in the Greater Toronto Area (GTA). This Privacy Policy explains what information we collect, how we use it, and how we keep it secure.

Information We Collect

We only collect information necessary to provide our services and communicate effectively with you.

1. Information You Directly Provide (Contact Data):

• Contact Information: Name, email address, phone number, and physical service address (collected via quote forms, service requests, and calls).
• Service Details: Information about your current garage door, required service (e.g., spring repair, installation), and preferred appointment times.

2. Information Collected Automatically (Usage Data):

• Technical Data: IP address, browser type, device type, operating system, and unique device identifiers.
• Tracking Data: Pages visited, time spent on the site, and referring websites (collected via analytics tools like Google Analytics). This helps us improve our website structure and service offerings.

How We Use Your Information

We use the collected information solely for the following business purposes:

• Service Fulfillment: To schedule, confirm, and complete your garage door repair, maintenance, or installation service.
• Communication: To respond to your inquiries, provide quotes, send service reminders, and communicate about your appointment status.
• Marketing (Opt-In Only): To send occasional promotions or updates regarding new products or services, *only* if you have explicitly consented to receive such communications.
• Website Improvement: To monitor and analyze website traffic and user behavior to enhance the user experience and optimize our service areas.

Data Sharing and Disclosure

We do not sell your personal information. We may share information only with:

• Service Providers: Third-party partners who help us run our business, such as scheduling software, payment processors, and local subcontractors (only when necessary to fulfill a specific service request). These partners are obligated to keep your information confidential.
• Legal Compliance: When required by law, subpoena, or legal process to protect our rights or the safety of our customers.

Your Choices

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
• Access/Correction: You may request access to the personal data we hold about you or ask us to correct any inaccuracies.